Indicator system: Business → Experience → Performance, layered decomposition, goal alignment
We are well aware that the quality of network indicators ultimately serves the achievement of business goals. Therefore, the ultimate network solution has built a three-layer linked indicator system:
Business level indicators, such as user growth rate, DOU (per capita traffic), new business penetration rate, ARPU value, etc., directly correspond to the revenue and market share targets of the operator.
Experience layer indicators: such as the first buffering time of the video, webpage loading delay, game lag rate, downlink perception rate, etc., reflect the actual service experience of end users.
Performance indicators such as coverage, interference level, resource utilization, and handover success rate are traditional key indicators at the network engineering level.
A clear decomposition and mapping relationship is formed between the three: performance guarantees experience, experience drives business. By breaking down the business objectives step by step, we can accurately locate the optimization actions at the network layer, ensuring that every network investment can serve the final business results.